Orders in our company will be delivered in Yu-Pack.
We will send you as soon as possible, but orders placed after 8 a.m. on Friday may be shipped on Tuesday of the following week. Thank you for your understanding.
Please be sure to inform us that you will return the product in advance.
After confirming with the manufacturer and the importer, we will inform you of the correspondence method.
Opening hours: Please contact us between 10:00 and 16:00 on weekdays.
If you send it back without waiting for us to contact you,
Please note that we will charge you the shipping fee.
Please return it in the same state as at the time of delivery (at the time of delivery).
In the following cases, we will accept the exchange and free correspondence with a new product of the same product.
Initial failure within 10 days after the arrival of the product
If the wrong product is delivered
(Shipping is borne by our shop: Only delivery payment of Kuroneko Yamato,
Please note that you cannot receive payments from other carriers.)
Please note that we cannot accept any returns or exchanges in the following cases.
Return and exchange by customer convenience
After delivery, if damaged by the customer himself
Defects more than 10 days after the arrival of the product
In the manufacturer warranty period, our shop is more than the initial defective period of our shop
If you will respond, please bear the round-trip of the postage. )
Please note that the warranty for outlet products is only initial defects.
Please contact us in that case because the postage is charged separately for large products.
If the shipping fee is applied for a defective response beyond the initial defective response period, or return or exchange
It becomes correspondence in the postage table above.
The products we handle in our shop, because imported goods are the main,
Please understand the scratches of the outer box that do not affect the contents.
As much as possible, we choose a box without damage, a box without tear, etc. and send it.
If the outer box is severely damaged, damage due to shock during transportation may also be considered. In that case, please tell the carrier.
If there is an error in the contents of the product due to system error or human error,
We will cancel your order, so please understand in advance.
By Purchasing a Product with Us We Take for Granted That You Do Agree and Accept the Following Statements.
In the case of product initial defectiveness, we will be be able to replace the product or send it to the maker to be repair d if the customer pays all the delivery fees involved (Customer country-Japan- customer country). This service is valid just 6 months after purchase, proved the customer used the product as described in the user manual ( Often available in Japan). The product must contain all the original labels, accesories, and packing. In the case of the product cannot be repaired or is out of production, we will reimburse proportional a fee once we receiv ethe defective product from the customer.
The Shipping Fees Covered by the Customer Will Not Be Reimbursed.
Reimbursement can be made just by PayPal.
The product should not be shipped to the following address: Cherrybell Japan Co. 2-8-24 Nishifukuma Fukutsu-shi Fukuoka 811-32 19
How to calculate the approximate shipping fee
Search in any web or search engine for the phrase: "Japan EMS check rates and delivery days"
Check the search result link. The Correct One Should Display a Window of JP Post with Headers International Mail and Check Rates and Delivery Days
In the option box: 1. Choose the type of article you are sending. Choose the Option "Parcel""
In the option box "2. Specify the weight of article you are sending (in grams) " write the weight of your package. If You Are Buying More That 1 Article Try to Figure Out the Total Weigh of Your Purchase (This Is An Estimate as It Still has to be packed)
In the option box "3. Choose Prefecture You Are Sending the Article from Choose Fukuoka
In the option box "4. Choose country or region of destination" choose your own country.
Click on the "Next" icon under the option boxes
A new window will appear showing the EMS rate and number of days, also other delivery methods available for your country w ill appear. You can use this information for contacting us and requesting an specific delivery method. Be aware that sometimes not all all the displayed methods are available.
Return & Delivery Policies for International Packages
Cherrybell does not accept cancellations, exchanges refunds for the following reasons: customer change of mind, individ ual reasons, incorrect products ordered and delayed delivery. We Will Not Accept Responsibility to Refund Your Payment for a Defective Product Unless One of the Products in Your Order Is forgotten or incorrectly put into your parcel by us.
Hot Weather Policy
Please be aware of high temperature in Japan during summer (May~August), even if your order arrives in 2~3 days by EMS to your country please be aware that your order may be shipped and/or stored in placed that will exceed 40 centigrade degrees if you are buying a product that could be affected by hot temperature we recommend to delay to purchase until the weather cools. Our shop can take no responsibility and no guarantee your product will not be affected by high temperature during its transportation, therefore we do not accept refund requests, cancellations, exchanges or refunds due to hot weather damage.
Customs & duties
We assume that the purchaser has understood the import laws applicable in his/her country before any order is placed. Cherrybell does not take responsibility for bearing any additional import duty charged by the customs’ office to our customers or possible import restrictions. Therefore we are not responsible for products shipped that are held at or confiscated by customs in your destination country. We recommend you to contact your customs’ office for checking prohibited items in advance to avoid the risk of your product being confiscated or delayed by your local customs’ office.