＜配送について＞
弊社でのご注文はゆうパックにて配達されます。
なるべく最短でお送りするように致しておりますが、 金曜日の午前８時以降のご注文は翌週の火曜日発送となる場合がございます。何卒ご理解頂けますようお願い申し上げます。
＜返品について＞
■必ず事前に返品する旨をご連絡願います。
メーカー及び輸入元業者へ確認後、対応方法をご連絡致します。
営業時間：平日10：00～16：00内にご連絡ください。
■弊社からの連絡を待たずして返送された場合は、
送料をご請求させて頂きますので、ご注意ください。
■お届け時（納品時）と同じ状態で返品願います。
■以下の場合、同一商品の新品と交換・無償対応をお受け致します。
・商品到着後10日以内の初期不良
・間違った商品が配送された場合
（送料は当店が負担：クロネコヤマトの宅急便着払いのみ、
他社運送業者の着払いは受け取れませんのでご注意下さい）
■以下の場合は、返品・交換は一切お受けできませんので予めご了承ください。
・お客様都合による返品・交換
・お届け後、お客様自身で破損させた場合
・商品到着後10日を超えての不良
※メーカー保証期間内で、当店の初期不良期間を超えた商品を当店が
対応させていただく場合は、送料の往復分をご負担お願い致します。）
※アウトレット商品の場合の保証は初期不良のみとなっておりますので 予めご了承ください。
※大型商品は別途送料がかかりますのでその際はご連絡お願い致します。
※初期不良対応期間を超えての不良対応、または返品・交換などで送料がかかる場合は
上記の送料表での対応となります。
※当店で取り扱いしている商品は、輸入品が主となっておりますので、
中身に影響のない外箱の傷等はご了承ください。
できる限り、損傷のない箱、破れ等のない箱を選んでお送りしておりますが、
外箱の破損がひどい場合は、輸送中の衝撃等による破損も考えられます。その場合は、配送業者にお伝えださい。
※システムエラーや人為的なミスにより、商品の掲載内容に誤りがあった場合は、
ご注文をキャンセルさせていただきますので、予めご了承いただけます様お願いいたします。
Refund Policy
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By purchasing a product with us we take for granted that you do agree and accept the following statements.
Returns
In the case of product initial defectiveness, we will be able to replace the product or send it to the maker to be repaired if the customer pays all the delivery fees involved (Customer country-Japan- customer country). This service is valid just 6 months after purchase, proved the customer used the product as described in the user manual (often just available in Japanese). The product must contain all the original labels, accesories, and packing.In the case of the product cannot be repaired or is out of production, we will reimburse a proportional fee once we receive the defective product from the customer.
The shipping fees covered by the customer will not be reimbursed.
Reimbursement can be made just by PayPal.
The product should be shipped to the following address: SmartTrading Japan Co. 2-8-24 Nishifukuma Fukutsu-shi Fukuoka 811-3219
How to calculate the approximate shipping fee
Search in any web or search engine for the phrase: “Japan EMS check rates and delivery days"
Check the search result link. The correct one should display a window of JP Post with headers “International Mail” and “Check rates and delivery days"
In the option box: 1. Choose the type of article you are sending. Choose the option “parcel (package)”
In the option box “2. Specify the weight of article you are sending (in grams)” write the weight of your package. If you are buying more that 1 article try to figure out the total weigh of your purchase (this is an estimate as it still has to be packed)
In the option box “3. Choose prefecture you are sending the article from” choose Fukuoka
In the option box “4. Choose country or region of destination” choose your own country.
Click on the “Next” icon under the option boxes
A new window will appear showing the EMS rate and number of days, also other delivery methods available for your country will appear. You can use this information for contacting us and requesting an specific delivery method. Be aware that sometimes not all the displayed methods are available.
Return & Delivery Policies for International Packages
SmartTrading does not accept cancellations, exchanges or refunds for the following reasons: customer change of mind, individual reasons, incorrect products ordered and delayed delivery. We will not accept responsibility to refund your payment for a defective product unless one of the products in your order is forgotten or incorrectly put into your parcel by us.
Hot weather policy
Please be aware of high temperature in Japan during summer (May~August), even if your order arrives in 2~3 days by EMS to your country please be aware that your order may be shipped and/or stored in placed that will exceed 40 centigrade degrees if you are buying a product that could be affected by hot temperature we recommend to delay to purchase until the weather cools. Our shop can take no responsibility and no guarantee your product will not be affected by high temperature during its transportation, therefore we do not accept refund requests, cancellations, exchanges or refunds due to hot weather damage.
Customs & duties
We assume that the purchaser has understood the import laws applicable in his/her country before any order is placed. SmartTrading does not take responsibility for bearing any additional import duty charged by the customs’ office to our customers or possible import restrictions. Therefore we are not responsible for products shipped that are held at or confiscated by customs in your destination country. We recommend you to contact your customs’ office for checking prohibited items in advance to avoid the risk of your product being confiscated or delayed by your local customs’ office.
